Because every Joventra product is custom-made, all sales are final. We do not accept: order cancellations after production has started, returns for change of mind, exchanges, or refunds for incorrect customer selections or buyer preference.

If your order arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with your order number and clear photos. If your replacement or refund request is approved, we will confirm next steps by email within 2 business days, and we cover the return shipping cost (prepaid label or reimbursement). Approved refunds are processed within 5–7 business days to your original payment method. Claims submitted after 7 days of delivery may not be eligible.