Terms of service

Effective Date: July 26, 2026

Welcome to Joventra. By accessing or purchasing from our website, you agree to these Terms of Service. Please read them carefully before using our website.

1. General

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

All products sold by Joventra are custom-made after an order is placed. Product images are for illustration purposes. Minor variations in color, print placement, or appearance may occur due to the custom production process.

3. Pricing

All prices are displayed in USD unless otherwise stated. We reserve the right to change product prices or discontinue products at any time without notice.

4. Orders

Once an order has been placed and production has started, it cannot be cancelled or modified.

We reserve the right to refuse or cancel any order if fraud, unauthorized activity or pricing errors are suspected.

5. Shipping

Production typically takes 10-12 business days before shipment.

Delivery times are estimates and may vary depending on the destination, customs processing, weather conditions, or courier delays. Joventra is not responsible for delays caused by shipping carriers or customs authorities.

6. Returns & Refunds

As all products are made specifically for each customer, we do not accept returns, exchanges, or cancellations for change of mind or incorrect customer selections.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photographs. Eligible claims will receive a replacement or refund after review.